US Callers

The VSF Console is a "virtual" call center application that is a web service. The console is how agents will access records for the campaigns they work on. The "Console" logs; calls made, hours worked, appointments set, etc. All Virtual Caller phone calls are recorded via a VOIP application called X-Lite running on the local computer connected to a internet-based digital phone switch in Manitoba Canada. All new callers will provide 3 calls per day for evaluation.

VSF does not own a call center. This distinction is a prime reason why we are able to be so cost competitive and offer high quality agent resources. VSF works with 3 types of callers.

1. Sr. Level callers - employees of traditional call centers - working exclusively on VSF campaigns
   
   
2. Virtual callers - working from home in the US and Canada - must use the VSF console to access records
   
   
3. India and Philippine call centers offer an extremely low cost hourly rate.

Agent Requirements:

• Agent must type and take accurate notes
• Agent must be employed for at least 2 years and worked on a similar campaign.
• Agent must be comfortable calling sr managers and sr directors
• Agent must only use VSF console to access records
• Agent calls must be recorded
• Agent must listen to his/her own call recordings and seek improvement
• Agent must be able to build rapport very quickly
• Humble - yes sir, sorry to bother you, just need a minute
• Very professional - exudes confidence and maturity
• Agent must be money motivated - VSF offers incentives
• Require hunter/gatherer type of agent
• Agent must be able to check email often throughout the day - system will remind them of upcoming calls
• Looking for an agent that is skilled at getting through to a good deal of decision makers
• Recording must be of appointments, future interest, or just good calls
• Recordings are for the client to validate the lead
• New agents must send three recordings per day of good calls
• If nothing after 12 hours of calling we will need to review the agent