Offshore Callers

The VSF Console is a "virtual" call center web application. The console allows our business agents to access records for client campaigns. With the console, the whole process of a marketing campaign is tracked and logged, from the initial phone calls to appointment setting to the number of hours worked on a project. All Virtual Caller phone calls are recorded via X-Lite, a VOIP application.

VSF does not own a call center. This distinction is a prime reason why we are able to be so cost competitive and offer high quality agent resources. VSF works with three types of callers:

1. Sr. Level callers - employees of traditional call centers - working exclusively on VSF campaigns 
2. Virtual callers - working from home in the US and Canada - must use the VSF console to access records 
3. India and Philippine call centers offer an extremely low cost hourly rate.