Offshore Callers

The VSF Console is a "virtual" call center application that is a web service. The console is how agents will access records for the campaigns they work on. The "Console" logs; calls made, hours worked, appointments set, etc. All Virtual Caller phone calls are recorded via a VOIP application called X-Lite running on the local computer connected to a internet-based digital phone switch in Manitoba Canada. All new callers will provide 3 calls per day for evaluation.

VSF does not own a call center. This distinction is a prime reason why we are able to be so cost competitive and offer high quality agent resources. VSF works with 3 types of callers.

1. Sr. Level callers - employees of traditional call centers - working exclusively on VSF campaigns
   
   
2. Virtual callers - working from home in the US and Canada - must use the VSF console to access records
   
   
3. India and Philippine call centers offer an extremely low cost hourly rate.